FAQ
HOW CAN I GET A YOLLANDO ADDRESS IN TURKEY?
As simple as that.
CAN I USE MY YOLLANDO ADDRESS AS SOON AS A REGISTER?
Yes, you can use your Yollando address directly after the registration.
HOW CAN I DO SHOPPING WITH MY YOLLANDO ADDRESS?
HOW CAN I SHIP MY PACKAGES THAT CAME TO YOLLANDO?
Check whether your packages have reached us or not from “my packages”
You can send your packages separately or you can send them all together. After selecting your package click on the “Next” button, write your shipping address then go to the payment page. Choose the shipping company you want and make the payment.
Note: You can track your package from “Sent packages” under the “My packages” menu in your Yollando account.
CAN I ADD MULTİPLES DELİVERY ADDRESSES TO MY YOLLANDO ACCOUNT?
If you choose our Premium membership you can add unlimited delivery addresses without any extra fees.
HOW CAN I CHANGE MY MEMBERSHIP TYPE?
Click on “Get Premium” at the top of your membership page.
WHAT ARE THE ADVANTAGES OF A PREMIUM ACCOUNT?
Cheaper delivery cost.
Longer free of charge storage.
Unlimited delivery address.
WHAT ARE THE ADVANTAGES OF A PREMIUM ACCOUNT?
- Cheaper delivery cost.
- Longer free of charge storage.
- Unlimited delivery address.
WHAT ARE MY PAYMENT OPTIONS?
- Credit cards
- Bank transfer
- iDeal
- Giropay
- EPS Überweisungen
- Western Union
WHICH CURRENCY ARE USED FOR PAYMENTS?
WICH CURRENCY ARE USED FOR PAYMENTS?
IS YOLLANDO.COM PAYMENT SYSTEM SECURED?
APART FROM A CREDIT CARD, CAN I ALSO DO A BANK TRANSFER INTO MY YOLLANDO ACCOUNT?
Note: When you transfer money to your account please make sure to add your yollando account number as a reference. Please also send an e-mail to support@yollando.com to inform us.
WHAT IS YOLLANDO BANK ACCOUNT DETAILS?
Yollando Elektronik Ticaret Hizmetleri Anonim Şirketi
Euro Account number:
Türkiye İş Bankası – İstanbul branch
IBAN: TR26 0006 4000 0021 2990 5867 48
Swift (BIC): ISBKTRIS
Dollar Account number:
Türkiye İş Bankası – İstanbul branch
IBAN: TR16 0006 4000 0021 2990 5867 34
Swift (BIC): ISBKTRIS
Turkish Lira account number:
Türkiye İş Bankası – İstanbul branch
IBAN: TR92 0006 4000 0011 2990 5481 23
Swift (BIC): ISBKTRIS
HOW CAN İ USE MY BALANCE İN MY YOLLANDO ACCOUNT?
WILL MY PACKAGES BE OPENED WHEN THEY ARE DELIVERED TO MY YOLLANDO ADDRESS?
Why?
– To ensure there aren’t any prohibited items in the packages. Click here to see a list of prohibited items.
– To reduce the size of the packing
– To check on the content and take pictures.
DO I HAVE TO PAY ANY FEES TO STORE MY PACKAGES AT MY YOLLANDO ADDRESS?
HOW QUICKLY WILL I RECEIVE MY PACKAGES?
Note: if the payment was done on the weekend the shipment would be sent on Monday.
WHAT HAPPENS IF MY DELIVERY HAS A GIFT WRAPPED ITEM?
WHAT SHOULD I DO IF I CAN’T SEE THE PRODUCTS I BOUGHT IN MY YOLLANDO ACCOUNT?
CAN I COLLECT MY PACKAGE FROM YOLLANDO WAREHOUSE BY MYSELF?
I AM NOT RECEIVING NOTIFICATION EMAILS FROM YOLLANDO. WHAT SHOULD I DO?
CAN I BUY ANYTHING I WANT FROM TURKEY AND HAVE THEM DELIVERED TO MY YOLLANDO ADDRESS?
CAN I KEEP MY ITEMS WAITING IN YOLLANDO STORAGE SO THAT I CAN COMBINE THEM FOR ONE DELIVERY?
FREE-STORAGE is up to 15 days if you are a Basic member, 60 days if you are a Premium member. For extra-storage days +1 Euro will be charged per day The maximum waiting days for packages are 100 days for all members.
WHAT CAN I DO IF A TURKISH STORE DOESN’T ACCEPT FOREIGN CREDIT CARDS?
- Most Turkish sites don’t accept international credit cards, this might be the reason why your card wasn’t accepted.
- You need to check with your bank to make sure that your card is Full 3D secured. some sites don’t accept cards that are Half 3D secured.
- You can use our Buy For Me services that Yollando has, with it we will be buying it on your behalf so you can manage your purchases in Turkey from the same place.
HOW CAN I SHOP FROM STORES THAT DO NOT ACCEPT FOREIGN CREDIT CARDS?
HOW TO USE BUY FOR ME SERVICE?
- After choosing the item you want to buy from any Turkish shopping site.
- Go to your account on Yollando and go to the “Buy for me” section. Paste the link of the item you want to buy and click the “Add item” button.
- Type the color, size, and the necessary information to make sure that we get the item you want.
- Repeat the process for each item you want to buy.
- After you added all the products you wanted click ” Confirm Request”
After the request is checked by our team, it’ll be confirmed for you to make the payment. and you’ll be informed with an email.
- After payment your personal Yollando shopping consultant will order the items for you.
Note:
– As online shopping sites stocks and prices can change very fast, we ask you to make the payment of “Buy for me” request as fast as possible or you can activate the “Pay from balance” option.
– Our commission fees for the buy for me service are 10% of the total amount of the purchase. The commission fees are refunded if the item was out of stock while placing the order from our side.
– The refund of the item after it’s delivered to us is made according to the shopping site’s return policy.
– In case of refund 10 Euros per order may be applied depending on the customer’s case.
– Processing your Buy For Me request is done during our working hours in Turkish time.
Monday to Friday 8:00 am to 6:00 pm
Saturday 8:00 am to 3:00 pm
WHO PAYS THE DOMESTIC SHIPPING FEES?
WHO PAYS THE COST OF THE RETURN PACKAGE?
- Yollando charges specific amounts based on your package weight and dimensions for handling the package back to the seller.
- If there are any domestic shipping fees for returning a package the customer is responsible to pay that amount.
- If the package was purchased using the buy for me service, there would be no extra fees for returning it to the seller. unless there were extra fees asked for by the seller.