FAQ

HOW CAN I GET A YOLLANDO ADDRESS IN TURKEY?

Click the Sign Up Now button on the home screen, select the membership option that suits you the most, and fill our simple and easy registration form.

As simple as that.

CAN I USE MY YOLLANDO ADDRESS AS SOON AS A REGISTER?

Yes, you can use your Yollando address directly after the registration.

 

HOW CAN I DO SHOPPING WITH MY YOLLANDO ADDRESS?

You need to enter your Yollando address as the delivery address at checkout when shopping from any online store. There are a few examples shown on our customer’s dashboard.

HOW CAN I SHIP MY PACKAGES THAT CAME TO YOLLANDO?

From your Yollando account.

Check whether your packages have reached us or not from “my packages”

You can send your packages separately or you can send them all together. After selecting your package click on the “Next” button, write your shipping address then go to the payment page. Choose the shipping company you want and make the payment.

 

Note: You can track your package from “Sent packages” under the “My packages” menu in your Yollando account.

CAN I ADD MULTİPLES DELİVERY ADDRESSES TO MY YOLLANDO ACCOUNT?

Yes, you can!

If you choose our Premium membership you can add unlimited delivery addresses without any extra fees.

HOW CAN I CHANGE MY MEMBERSHIP TYPE?

Log in to your Yollando account.

Click on  “Get Premium” at the top of your membership page.

WHAT ARE THE ADVANTAGES OF A PREMIUM ACCOUNT?

Cheaper delivery cost.

Longer free of charge storage.

Unlimited delivery address.

WHAT ARE THE ADVANTAGES OF A PREMIUM ACCOUNT?

  1. Cheaper delivery cost.
  2. Longer free of charge storage.
  3. Unlimited delivery address.

WHAT ARE MY PAYMENT OPTIONS?

  1. Credit cards
  2. Bank transfer
  3. iDeal
  4. Giropay
  5. EPS Überweisungen
  6. Western Union

WHICH CURRENCY ARE USED FOR PAYMENTS?

You can make your Yollando payments in Euro and Dollar.

WICH CURRENCY ARE USED FOR PAYMENTS?

You can make your Yollando payments in Euro and Dollar.

IS YOLLANDO.COM PAYMENT SYSTEM SECURED?

Yollando has an international safety certificate and uses the payment system of globally known banks. Your credit card information is solely registered by the bank, Yollando has no information regarding your credit card.

APART FROM A CREDIT CARD, CAN I ALSO DO A BANK TRANSFER INTO MY YOLLANDO ACCOUNT?

Yes, If you don’t have a credit card you can do a bank transfer to your Yollando account.

Note: When you transfer money to your account please make sure to add your yollando account number as a reference. Please also send an e-mail to support@yollando.com to inform us.

WHAT IS YOLLANDO BANK ACCOUNT DETAILS?

Company Name:

Yollando Elektronik Ticaret Hizmetleri Anonim Şirketi

 

Euro Account number:

Türkiye İş Bankası – İstanbul branch

IBAN: TR26 0006 4000 0021 2990 5867 48

Swift (BIC): ISBKTRIS

 

Dollar Account number:

Türkiye İş Bankası – İstanbul branch

IBAN: TR16 0006 4000 0021 2990 5867 34

Swift (BIC): ISBKTRIS

 

Turkish Lira account number:

Türkiye İş Bankası – İstanbul branch

IBAN: TR92 0006 4000 0011 2990 5481 23

Swift (BIC): ISBKTRIS

HOW CAN İ USE MY BALANCE İN MY YOLLANDO ACCOUNT?

If you have enough funds in your balance, you can choose Pay From Balance as a payment method while making a purchase on your customer panel.

WILL MY PACKAGES BE OPENED WHEN THEY ARE DELIVERED TO MY YOLLANDO ADDRESS?

Yes. Yollando team will open every package when it is delivered to your Yollando address.

Why?

– To ensure there aren’t any prohibited items in the packages. Click here to see a list of prohibited items.

– To reduce the size of the packing

– To check on the content and take pictures.

DO I HAVE TO PAY ANY FEES TO STORE MY PACKAGES AT MY YOLLANDO ADDRESS?

Basic members 15 days, Premium members have 60 days free storage. For extra-storage days +1 Euro will be charged per day. The maximum number of days for storing a package is 100 days for all members.

HOW QUICKLY WILL I RECEIVE MY PACKAGES?

We will ship your package within 1 business day when you request them to be sent. Please click here to see the estimated delivery time for your country. 

Note: if the payment was done on the weekend the shipment would be sent on Monday. 

WHAT HAPPENS IF MY DELIVERY HAS A GIFT WRAPPED ITEM?

It’s a legal requirement to declare what is in every box for international shipping. Therefore the Yollando team will open every package. We will do our best to keep the original packaging.

WHAT SHOULD I DO IF I CAN’T SEE THE PRODUCTS I BOUGHT IN MY YOLLANDO ACCOUNT?

First, you need to contact the store you bought from and learn about the product’s delivery time and shipping time. Then get in touch with the Yollando team.

CAN I COLLECT MY PACKAGE FROM YOLLANDO WAREHOUSE BY MYSELF?

No. unfortunately we don’t offer any pickup service from our warehouse.

I AM NOT RECEIVING NOTIFICATION EMAILS FROM YOLLANDO. WHAT SHOULD I DO?

After checking your spam folder. If not there are no emails found, you can get in touch with the Yollando team regarding the matter.

CAN I BUY ANYTHING I WANT FROM TURKEY AND HAVE THEM DELIVERED TO MY YOLLANDO ADDRESS?

Apart from the prohibited items, you can buy anything you want.

CAN I KEEP MY ITEMS WAITING IN YOLLANDO STORAGE SO THAT I CAN COMBINE THEM FOR ONE DELIVERY?

Yes, you can!

FREE-STORAGE is up to 15 days if you are a Basic member, 60 days if you are a Premium member. For extra-storage days +1 Euro will be charged per day The maximum waiting days for packages are 100 days for all members.

WHAT CAN I DO IF A TURKISH STORE DOESN’T ACCEPT FOREIGN CREDIT CARDS?

  1. Most Turkish sites don’t accept international credit cards, this might be the reason why your card wasn’t accepted.
  2. You need to check with your bank to make sure that your card is Full 3D secured. some sites don’t accept cards that are Half 3D secured. 
  3. You can use our Buy For Me services that Yollando has, with it we will be buying it on your behalf so you can manage your purchases in Turkey from the same place.

HOW CAN I SHOP FROM STORES THAT DO NOT ACCEPT FOREIGN CREDIT CARDS?

You can use “Buy For Me” service.

HOW TO USE BUY FOR ME SERVICE?

  1. After choosing the item you want to buy from any Turkish shopping site.
  2. Go to your account on Yollando and go to the  “Buy for me” section. Paste the link of the item you want to buy and click the “Add item” button.
  3. Type the color, size, and the necessary information to make sure that we get the item you want.
  4. Repeat the process for each item you want to buy.
  5. After you added all the products you wanted click ” Confirm Request”

After the request is checked by our team, it’ll be confirmed for you to make the payment. and you’ll be informed with an email.

  1. After payment your personal Yollando shopping consultant will order the items for you.

 

Note

– As online shopping sites stocks and prices can change very fast, we ask you to make the payment of “Buy for me” request as fast as possible or you can activate the “Pay from balance” option.

– Our commission fees for the buy for me service are 10% of the total amount of the purchase. The commission fees are refunded if the item was out of stock while placing the order from our side.

– The refund of the item after it’s delivered to us is made according to the shopping site’s return policy. 

– In case of refund 10 Euros per order may be applied depending on the customer’s case.

– Processing your Buy For Me request is done during our working hours in Turkish time. 

Monday to Friday 8:00 am to 6:00 pm

Saturday 8:00 am to 3:00 pm

WHO PAYS THE DOMESTIC SHIPPING FEES?

The customer is responsible for any domestic shipping fees.  Yollando Elektronik Ticaret Hizmetleri A.Ş reserves the right not to pay in case an order was sent from the store in Turkey as pay at the door.

WHO PAYS THE COST OF THE RETURN PACKAGE?

In cases the package is in Yollando’s warehouse:

  1. Yollando charges specific amounts based on your package weight and dimensions for handling the package back to the seller.
  2. If there are any domestic shipping fees for returning a package the customer is responsible to pay that amount. 
  3. If the package was purchased using the buy for me service, there would be no extra fees for returning it to the seller. unless there were extra fees asked for by the seller.

WHAT SHOULD I DO WHEN ONLINE STORES WANT A TURKISH PHONE NUMBER FROM ME WHILE SHOPPING?

While doing your online shopping in Turkey if needed you can use our phone number +90 552 597 10 60    and +90 (216) 343 35 72 office number.

WHY WAS MY SHIPMENT NOT REPACKED WITH A SMALLER BOX?

With our package services, we repack items that are in big packets to smaller packages to make sure that you pay the least amount on shipping, conditional. There will be empty space in a packet unless exaggerated. In general, repacking will be done to items that can be removed from boxes into a bag.