By subscribing to the www.yollando.com services, you verify that you accept the conditions stated below.
- www.yollando.com gives a private postal address from Turkey. This address is in Istanbul.
- You can send the packages you buy to a private address. The Yollando’s team will receive your packages in your name and send them to the delivery address according to your instructions.
- www.yollando.com members are responsible to pay all costs such as taxes, customs taxes, service fees, transport fees.
- The package shipping fees will be calculated according to the volume or weight of the package.
- Your package will be stored from 15 to 60 days according to your membership. You can use this time to wait for more packages.
- For each day over the stated days, 1 Euro will be charged.
- The duration of storage is 100 days at the most. In case of exceeding this time, you will be contacted by our team. İf we can’t reach you or you can’t recognize as yours the package Yollando has will be disposed of.
- www.yollando.com has the right to open all the delivered packages.
THE REASON YOLLANDO OPENS YOUR PACKAGES
- To control prohibited products.
- To take out your products from unnecessary big packages and put them into more suitable ones to make you save money.
- To control the status of the products.
WHAT IS QUALITY CONTROL?
- Packages coming to Yollando have to pass through Quality Control. To do so we have to open the customer packages, to make sure there isn’t any product which is contrary to the Turkish regulations and the international transport agreements and isn’t prohibited. After verifying the appropriateness of the packages, they will be controlled against tear for textiles or damages for fragile products.
- For technological products, they will not be controlled, whether they are functioning or not. Even in case, this was requested by the customer, the products will be sent back to the supplier. If the products cannot be established whether they are defective or not, YOLLANDO has no responsibility and cannot be shown as a part of any proceeding.
- The fact of calculation of a package is the package weight and dimensions both are taken. Volumetric weight will be calculated as length x height x depth /5000 formula. If the volumetric weight of the package is more than the physical weight of the package, the volumetric weight will be taken into consideration in determining the shipping fees.
- To TRNC, the package’s dimensional weight is calculated as length x height x depth/ 3000, if the package was forwarded with Aras Kargo.
- Complaints about a missing item shall be addressed if the complaint was raised within a month after the package in regard has been dispatched from Yollando’s warehouse.
- The price of inland delivery belongs in each case to the customer. In case of payment at the door extra charges, Yollando will make the payment in your name and have the payment done from your side later on. Yollando has the right to reject the package that is sent by the seller as pay at the door.
- After delivery of the package to Yollando’s warehouse, the responsibility of return belongs to the customer. As long as it wasn’t shipped out from the Yollando’s warehouse.
- In case the customer requested the return of a product, located in Yollando’s warehouse, Yollando will return your product by collecting a certain package handling fees.
- In relation to the shipping solution and the country they’re shipping to, The discount our customers obtain with the Premium Membership isn’t always 20%.
TERMS OF CANCELLING PREMIUM MEMBERSHIP
- If the premium members shall require to cancel the membership or change into basic membership, the customer can use the right to cancel or change membership up to four months after the membership was obtained.
- A fee for the period in which the membership was used, will be taken from the membership fees.
- The user, who’s cancelling their memberships, has the right to demand the shipping of his packages up to the last day of his membership.
- The user who has purchased a premium membership from www.yollando.com has the right of cancellation, however, a 4 Euro from membership fees will be returned for the remaining months of his membership. www.yollando.com has the right to cast away the packages of the members, whose packages are not sent and cancelled their membership, according to the User Agreement see (Storage Duration)
- The packages of the members, whose packages will be sent to Yollando’s warehouse despite having no membership, will be cast away after 7 days beginning from arrival to the warehouse if they do not register to www.yollando.com.
- Our www.yollando.com members cannot use our website to send products contrary to international transport laws and yollando prohibited products list. The packages of this type will be returned or disposed of. The fee for them to be returned to the supplier will be paid by the customer.
While using the Buy For Me service, the responsibility of the site that you would like to buy from is on you, Yollando.com can’t guarantee the sellers that you choose to buy the product from.
Your www.yollando.com membership starts with acceptance of this agreement.
Yollando Elektronik Ticaret Hizmetleri A.Ş. All kinds of problems may arise from external sources and the penal sanction or responsibility related to these problems belong to the relevant member.