User Agreement

By opening a membership over, you verify, that you accept below stated conditions. gives a private postal address from Turkey. This address is in Istanbul.

You can send the packages you buy to the private address. The team of yollando will take your packages in your name and send to the delivery address according to your instructions. members are responsible to pay all costs such as taxes, customs taxes, service fees, transport fees.

*For shippments to Iraq and Iran: If economic shippment option is choosen the package would be shipped to designated pickup points in Iraq or to any other address via land transporation and upon confirmation of package arrival, reciever have to pick it or organize a domestic delivery with the cargo company. Yollando is not responsible for any loss, damage or delay, araising out of special risks associated with land transportation in Iraq and Iran.

The price of package delivery, will be calculated according to the volume or weight of the package. Exceeding packages will be charged.

Your package will be stored from 15 to 60 days according to your membership. You can use this time to let wait and gather your packages.

For each day over the stated days 1 Euro will be charged.

The duration of storage is 100 days at the most. In case of excess this time, our member will be contacted. İf we can’t reach him or our member doesn’t recognize the package Yollando has the disposal right of the packet. have the right to open all the delivered packages.

To control prohibited products.
To take out your products from unnecessary big packages and put them into more suitable ones to make you save money.
To control the quality of the products.

What is Quality control?

Packages coming to Yollando have to pass by a Quality Control. To do so we have to open the customer packages, to make sure there isn’t any product which is contrary to the Turkish regulations and the international transport agreements and isn’t prohibited. After verifying the appropriateness of the packages, they will be controlled against tear for textiles or damages for fragile products.


For technological product, they will not be controlled, whether they are functioning or not. In case of demand of the customer, the products will be sent back to the supplier. If the products cannot be established whether they are defective or not, YOLLANDO has no responsibility and cannot be shown as a part of any proceeding.

The real fact in the calculation of the sending is the place of the package covered on the airplane and not the real (physical) weight. And this is the volumetric (dimensional) weight of the package. Volumetric weight will be calculated by length x height x depth /5000 formula. If the volumetric weight of the package is more than the physical weight of the package, the volumetric weight will be taken into consideration.

The price of inland delivery belongs in each case to the customer. In case of reverse charge, Yollando will make the payment in your name and get back this from you later. Yollando has the right to reject the reverse charge.

After delivery of the package from the storage of Yollando, the responsibility of return belongs to the customer.
In case of demanding the return of a product, located in the warehouse of Yollando, Yollando will return your product by collecting a certain return fee.

The parties have the right to cancel this agreement in written (e-mail).

If the premium members should require to cancel the membership or change into basic membership, they can use this right after four months of their membership.

The fee of the month, in which the membership of the user is cancelled, will be taken.

The users, cancelling the membership, have the right to demand the sending of the packages up to the last day of their membership.

If the users doing yearly payment to, require to use their right of cancellation, monthly 4 Euro membership fee will be returned for the remaining months. has the right to cast away the packages of the members, whose package are not sent and cancelled their membership.

The packages of ex members, whose packages will be sent although they have cancelled their membership, will be cast away after 7 days beginning from arrival to the warehouse, if they will not get member again.

The monthly or yearly memberships will be renewed automatically, unless indicated otherwise.

Your membership starts with acceptation of this agreement.

Our members cannot use our website to send products contrary to international transport laws and yollando prohibited products list. The packages of this type will be returned or destructed. The fee of return will be paid by the customer.

The responsibility of all type of problems and penal sanctions regarding to these problems, apart from Yollando Elektronik Ticaret Hizmetleri A.Ş. belong to the customer. has the right to change or cancel the articles regarding to the conditions of use. You will be deemed to accept the actualized conditions as long as you use website.